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eCommerce Manager for Contour Design
On behalf of Contour Design, we are looking for a strategically and commercially driven eCommerce Manager to form, direct and accelerate the international growth by leading and developing their eCommerce go-to-market strategy and operations.
About Contour Design
Founded in 1995 by Steve Wang of Windham, New Hampshire, USA, Contour Design Inc. develops and sells ergonomic computer mouse devices that allow users to work safely on their computers without the risk of pain or strain. Contour Design, which sells and markets the products in Europe and US and is headquartered in Ballerup, Denmark.
Contour Design has been the market leader in the industry since the launch of their first ergonomic mouse. Their award-winning mouse - RollerMouse Red - is the result of many years of targeted research, development and design. Over the years, Contour Design has managed to shift the perception of ergonomic mouse devices as a tool for the few, to a tool for anyone who wants to prevent injuries as a result of working in front of the computer. Thus, it is no longer solely a question of symptom treatment, but the desire for greater profits and efficiency in everyday life that drives the investment in ergonomic mouse devices.
Contour Design also has partnerships with distributors and dealers of ergonomic office equipment in selected countries e.g., Benelux, Germany, France, United Kingdom, and the Nordics.
We are looking for an experienced eCommerce Manager, who is motivated by developing a commercial setup that enables individualized customer experiences across both B2B and B2C audiences.
You will be responsible for bringing Contour Design’s e-commerce to the next level and develop their footprint to transform and support a new eCommerce business model. The eCommerce manager will define the go-to-market strategy, implement, and direct the execution together with customer services and external partners, and by the first year build an eCommerce performance team.
With digital and commercial flair, you will have the responsibility of directing the strategic and tactical aspects of Contour Design’s eCommerce-journey. You will be responsible for the online activity in relation to traffic acquisition, conversion, a/b testing and reporting.
Your key responsibilities include:
- Collaborating with cross-functional partners to manage all aspects of the eCommerce business.
- Acting as a project manager to evaluate, prioritize, develop, manage, implement, and test eCommerce initiatives.
- Establish and drive benchmarks to determine effectiveness of eCommerce programs and support decision making including defining key marketing & digital KPIs.
- Develop and deploy eCommerce playbook; ensure effective roles & responsibilities, day-to-day operations and optimization based on a structured playbook including clear content production guidelines across all touchpoints.
- Endorse best-in-class customer experience at all eCommerce touchpoints.
- Assess customer-facing platforms to ensure they are on the forefront of innovation, including ecommerce, review sites and automated marketing tool suite etc.
- Build and direct a cohesive team of internal and external personnel to effectively develop eCommerce solutions.
The Head of eCommerce reports to the Managing Director of Contour Design, Kenneth Schach.
The ideal candidate holds a degree in Marketing, IT, Digital or similar, comes with +5 years of relevant e-commerce and marketing lead generation experience, preferably in a global setting, and holds solid commercial skills as well as a strategic and technical mindset. Through your career, you have developed a well-equipped toolbox of e-commerce and online marketing disciplines. Furthermore, you possess strong analytical, and data driven decision-making skills and comes with solid understanding of market research and data analysis methods. You also have demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives. You can balance a practical mindset with a creative business acumen and lead people through complex eCommerce operations with clear priorities.
Personally, you are energetic, positive, and driven by ambitions and performance, while having an entrepreneurial attitude and being a strong self-starter. Thereto, you are a data driven person who possess excellent social leadership skills. You are a team player who likes to motivate and inspire others and communicate ideas with a sense of purpose which makes you constantly look forward. With a thorough and diligence approach, you have an eye for detail and always do your best to serve the interests of the organization. You are commercially driven and with a strong drive, and you are eager to take part in Contour Design’s exciting growth journey.