Client Service Director
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Client Service Director for Ogilvy
To expand Ogilvy’s client portfolio and strengthen the agency’s position in Denmark, we are looking for a strategic and passionate Client Service Director with the ability to sell new ideas and solutions, who effortlessly will be leading and advising both key clients and a dedicated team.
With the ambition to make brands matter in a complex, noisy and hyper-connected world, Ogilvy has ever since its foundation in 1948 been one doorway to a creative network. The agency is a full-service agency, part of the global Ogilvy network, offering the services that a brand needs in today’s ever evolving and fragmented marketplace, controlled by the empowered customer and their quest for brands with a purpose. They deliver solutions within strategy, product, and concept development and create captivating B2B, B2C, and healthcare communication. With flair for combining creativity and efficiency, Ogilvy is today one of the leading agencies in Denmark, as well as globally, and collaborates with both national and international companies within the private and public sector. They continuously deliver complex and personalized solutions and provide measurable results for their clients, and for their work, they have during the years received international recognition and awards
Today, Ogilvy is represented in 83 countries with 132 offices, and with more than 50 dedicated employees in the Copenhagen office, the agency has the size and diversity to cover a relevant competence span and depth in regard to every marketing disciplines. They highly value the growth of each employee and their work approach is agile and openminded based on an informal culture. This makes room for diversity and highlight their vast focus on developing concepts that provide quick measurable results, secure long-term effect of the initiatives and ensure and build strong relationships, both internally and externally, to both existing and potential customers.
Entering the position as Client Service Director, you will be part of Ogilvy’s new and interesting journey, responsible for several consumer brands and key clients. It is therefore essential that you are ambitious and strategic and possess a strong commercial drive – presenting you as the right profile to develop network- and outreach efforts to both existing and potential customers in order to maintain and expand the agency’s client portfolio. You will thereto be in charge of developing and executing Ogilvy’s new business activities whilst developing and strengthening the company’s contact- and sales efforts. With a natural flair for new business activities and with an extensive knowledge and understanding of the B2B market, you will moreover be responsible for securing quality in processes, strategic and creative deliveries, channel, campaign and brand development, budgets and team efforts. This includes playing a key role in strategic advising to clients, channel strategy, campaign development on large projects, and communications strategy development and execution.
Essential functions and responsibilities include:
- Be a strategic point of contact for consumer brands and key clients, establish strong relationships and create and develop commercial opportunities with existing clients maximising account and revenue growth
- Build a pipeline of future work and ensure that the company’s existing client revenue target is achieved
- Obtain client feedback and drive increases in client satisfaction and engagement
- Present a high level of service and professionalism towards clients at all times
- Work with the management team to bring creative solutions to prospective clients and to build the business of potential clients
- Promote the company’s purpose and vision and ownership of its values and strategic objectives
- Sell and orchestra multichannel campaigns with Social as pivot point
- Create effective processes and information flows between client services team and other disciplines within the agency
- Contribute to client’s business growth by identifying new opportunities by showing a continuous interest and understanding of client’s needs and societal trends
- Foster a productive and empowering working environment and providing your team with all necessary tools and training to improve core expertise and continued growth
You will be part of Ogilvy’s Copenhagen office and daily lead, engage and motivate both your team and clients, ensuring an effective and motivating team spirit and making brands matter for the generations to come.
With exemplary client service talents along with the ability to maintain and extend client relationships, you have well-developed interpersonal skills and naturally approach and interact with both existing clients and potential new customers. You possess moreover outstanding communications and presentation skills, oral as well as written, and are not afraid of exploring uncharted territories or entering the scene addressing a broad and differentiated audience. This with strong leadership skills, enabling you to make wise decisions and drive client service excellence and a culture of delighting clients. Simultaneously, you are a people person at heart and have the abilities to lead and guide a team whilst ensuring professional and personal growth for every individual.
The ideal candidate holds a degree within Marketing, Business Administration, Advertising or Communications and comes with at least 5-7 years of work experience from a similar client service role from a communication or marketing agency. Your mindset is a perfect mix of strategic, commercial and innovative, and with solid experience in branding and communications strategies, you have what it takes to think and present on a strategic level and know how communicative tools can solve clients’ problems. If you furthermore have experience in collaborating with media agencies, it is seen as a great advantage. An essential note for this role is experience with B2B as well as with selling and managing multi-channel campaigns.
As Ogilvy highly values a welcoming and extrovert atmosphere, it is essential that you personally are empathic and careful and says ‘we’ instead of ‘I’. Moreover, you are structured, energetic and resultoriented, and even though the pressure is high, you keep your mind focused, oversee every detail and keep analysing team, business and client efficacy and proficiency. At last, you are a passionate Client Service Director, ready to play a unique role in Ogilvy’s growth journey.
Marcher Markholt handles the recruitment process; if you want to know more about the job, please contact Klaus Markholt-Hansen on email: firstname.lastname@example.org.